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How a Jiffy Lube franchisee with 500 locations used machine learning to fine-tune their finance tech transformation

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Good morning.

“People are keeping their cars longer, and that’s good for our business to continue to grow,” Matt Castonguay, SVP of finance, analytics, and provide chain at Team Car Care, tells me.

At Gartner’s CFO and Finance Executive Conference in National Harbor, Md., on Thursday, I had a dialog with Castonguay in regards to the firm’s digital transformation journey in monetary planning and evaluation (FP&A). When he joined Team Car Care three years in the past in the course of the pandemic’s provide chain crunch, demand for automotive upkeep and restore started to skyrocket. FP&A and accounting had been doing a lot of handbook work and spreadsheets, he mentioned. Team Car Care is the most important franchisee of Jiffy Lube shops. The groups help over 500 Jiffy Lube shops in 26 states.

So, the corporate made the transfer to modernize the way it handles monetary workflows with automation and machine learning. “The first thing we try to figure out is how many guests are going to show up at a Jiffy Lube,” Castonguay says. “For us to get to that point, it really requires precision around guest count, and not just for the month but for the day.”

Castonguay mentioned the FP&A staff makes use of a machine learning mannequin with a predictive forecaster that’s constructed into the platform offered by Workday (a CFO Daily sponsor). “This allows us to come up with forecast suggestions based on several years of historical data, based on weather data that we bring in from NASA, and coordinating that together to be seasonal.”

Why? “Believe it or not, people have different behaviors around oil changes depending on whether it’s snowing or raining,” he mentioned. 

Before utilizing the platform, “coming up with that detail of a forecast was a four-month exercise, passing spreadsheets back and forth, you know, 100 times,” he mentioned. “Now, we can read forecasts within minutes.”

But with progress, there’s all the time change. With A.I. and machine learning performing all of those features, what then can be an FP&Knowledgeable’s core goal? They’re more and more enjoying a large function within the CFO’s workplace—predicted to have enterprise-wide information technique as a key duty within the subsequent few years.

“My expectation is that within FP&A, you need to be a data scientist,” Castonguay instructed me. However, that doesn’t “require us to just say, ‘Alright, we need to completely change who we hire for our FP&A team,” he mentioned. “It means when people come on board, they need to be trained a little differently, a little more technical than in the past.”

Matthew Mowrey, senior director, analyst at Gartner, mentioned on Thursday in the course of the convention that many corporations are hitting roadblocks when it comes to implementing tech for FP&A. “I have a couple of clients that categorize their FP&A technology ambitions as a risk project,” Mowrey mentioned.

He shared findings from his report, “2023 Strategic Roadmap for FP&A Technology,” which identifies three very important parts of implementing a profitable plan:

1. Building good information fashions: “We’re currently letting these data models atrophy and die. And one of the reasons why that’s happening is because we’re taking our old legacy systems and lifting and shifting those data models into the new,” Mowrey mentioned.

2. Focusing on A.I.: Start experimenting with A.I., he mentioned. You can do that with low threat as a result of the prevailing expertise already hasn’t constructed it in. “Is it perfect, no,” Mowrey mentioned. “Is it evolving? Yes.”

3. Paying consideration to governance: “We need to think about—how feasible are these projects?” he mentioned. “And if they’re not feasible, what would make them feasible in the future? And everyone’s going to want to know, what value is this delivering to our business?”


Have a good weekend. See you on Monday.

Sheryl Estrada
sheryl.estrada@fortune.com

Big deal

The second-quarter “AICPA & CIMA Economic Outlook Survey” relies on a ballot of CEOs, CFOs, controllers, and different licensed public accountants in U.S. corporations who maintain government and senior administration accounting roles. Just 14% of enterprise executives expressed optimism within the U.S. economic system’s prospects over the subsequent 12 months, which is down from 23% final quarter. Respondents are extra pessimistic about their personal firm’s prospects over the subsequent 12 months (35% vs. 47% final quarter). However, they nonetheless see brighter prospects for their firm than the economic system.

Regarding hiring plans, a whole of 43% of enterprise executives mentioned their firm had too few workers, basically the identical as final quarter. But 17% mentioned they had been hesitant to rent due to financial uncertainty, up six p.c from final quarter. Additional key findings: Inflation remained the highest concern, adopted by home financial situations, which jumped three slots in contrast to final quarter. Employee and profit prices remained on the No. 3 slot. Liquidity considerations landed within the prime 10 considerations. The survey was carried out from May 2-24, 2023, with greater than 400 respondents. 

Courtesy of AICPA and CIMA. From the “Economic Outlook Survey.”

Going deeper

Here are a few Fortune weekend reads:

“Jamie Dimon says the Fed should pause rate hikes, but he doesn’t think it will for long: ‘People should be a little prepared for that’” by Tristan Bove

“Just 5 stocks including Nvidia account for 96% of the S&P 500’s gains this year,” by Shawn Tully

“A Texas university created by Palantir cofounder Joe Lonsdale and journalist Bari Weiss has raised some $150 million to teach ‘forbidden courses’ by people like Marc Andreessen,” by Jessica Mathews

“Being a morning person comes with major benefits for your brain and body. 5 ways to become one,” by Alexa Mikhail

Leaderboard

Here’s a record of some notable strikes this week:

Julia Brau Donnelly was named CFO at Pinterest, Inc. (NYSE: PINS), efficient June 20. Donnelly can be taking up the function from Todd Morgenfeld. As beforehand introduced, Morgenfeld will transition from Pinterest to pursue new profession alternatives on July 1. Donnelly joins Pinterest from Wayfair, the place she was most not too long ago VP and international head of finance and accounting. During her greater than seven-year tenure, she held a number of positions of accelerating duty inside the finance perform. Before Wayfair, she was a personal fairness investor in expertise and media corporations at Thomas H. Lee Partners in Boston.

Gerald Laderman, EVP and CFO of United Airlines Holdings, Inc., the mum or dad firm of United Airlines, Inc., introduced his plans to retire in 2024, after greater than three many years of service with the corporate, in accordance to a Securities and Exchange Commission submitting. An exterior search can be launched to determine the subsequent CFO. Laderman will function CFO till the efficient date of the corporate’s appointment of his successor after which will function EVP of finance till his anticipated retirement in September 2024.

Anna Manz was named CFO at Nestlé. Manz is at present CFO for the London Stock Exchange Group and can be part of Nestlé as CFO as quickly as she is launched from her current duties. At that point, she can even change into a member of the manager board of Nestlé S.A. as an EVP. Manz will succeed François-Xavier Roger, EVP and CFO at Nestlé, who has determined to step down to pursue new skilled challenges. Roger will stay in his function till his successor’s arrival. Before LSEG, Manz served as CFO and government director at Johnson Matthey PLC. Before that, she spent 17 years at Diageo PLC in a number of senior roles, together with chief technique director, CFO of Asia Pacific, and group treasurer.

Graeme Pitkethly, CFO at Unilever, will retire by the tip of May 2024. The board will now proceed with a formal inner and exterior seek for his successor. Pitkethly joined Unilever in 2002 and was beforehand EVP and basic supervisor of the Unilever U.Okay. and Ireland enterprise. Before that, he held a number of senior monetary and business roles inside Unilever, together with SVP of finance for Global Markets; international head of M&A; head of treasury, pensions and tax; and CFO of Unilever Indonesia.

James Turner, CFO of China-based Prudential PLC, resigned following an investigation into a “code of conduct issue” relating to a latest recruitment, in accordance to a Hong Kong inventory alternate submitting. Turner, primarily based in Hong Kong, was named CFO in March 2022. He beforehand served because the Asia-focused insurer’s group chief threat and compliance officer. 

Yafei (Roxi) Wen is resigning from her place of CFO at Invitae (NYSE: NVTA), a medical genetics firm, efficient June 30. Wen is pursuing different alternatives; the corporate has initiated a seek for a new CFO. Wen will proceed in her function via the tip of the second quarter. Christine Gorjanc, longtime chair of the audit committee of the board of administrators, will assume the function of interim CFO, efficient July 1. Wen’s resignation is just not the results of any disagreement with the corporate on any matter associated to operations, insurance policies, or procedures, in accordance to Invitae.

Overheard

“Typically in inflationary periods, wages don’t keep up, and it’s the price of goods that are going up more than the cost of labor. But this is an unusual episode where it seems like right now the main driver of inflation is actually labor costs, and what that means actually is that workers are gaining.”

—Laura Veldkamp, Cooperman professor of finance and economics at Columbia Business School, instructed CNBC in reference to the employee scarcity, which contributed to pushing wages and costs greater. However, there are indicators that wage progress is slowing, “especially as layoffs have skyrocketed nearly fivefold in 2023 across some industries,” CNBC stories.

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